FAQ

FINE ART PAPER


Our fine art paper is a smooth, matte, 100% cotton rag paper. This 310gsm paper is light-weight and has a smooth calendared surface, which picks up every detail captured in the photograph. This paper has great colour brilliance and will look stunning on any wall!




CANVAS ART PAPER


Our giclée canvas prints have a guaranteed lifetime of 100+ years. The 400gsm poly-cotton blend canvas has a fine weave and features a bright white matte coating. Each canvas is coated prior to printing with a clear liquid laminate which protects against UV fading & dust build up.




FRAMING


We have three frame options including white, oak and an oak float frame (for canvas prints only). Alternatively, an unframed print can be ordered which will be shipped as a rolled print. Float Frame Canvas:




SHIPPING


Standard domestic shipping is free within Australia. For standard shipping, please allow a minimum of 2 weeks for unframed prints and a minimum of 3 weeks for framed prints.




RETURNS / EXCHANGES


As each print is made to order to reduce our ecological footprint and avoid wastage, we cannot accept returns or offer exchanges for any product in the print shop.




CUSTOM ORDERS


Have you seen a photograph of mine online that's not in the shop? Or perhaps you'd like a smaller or larger print? Any enquiries about custom orders can be sent to info@matteacarson.com.




WHOLESALE


We would love to partner with you! If you are interested in bulk orders, we offer a substantial discount. Please contact info@matteacarson.com to chat wholesale enquiries.




GIVING BACK


We know that our planet is under threat, and we care. This is why we have decided to contribute by donating 2% of every sale to Greenpeace.